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River Thames customer charter

The River Thames Customer Charter describes our service standards from 1 April to 31 March each year. We want boaters to enjoy their time on the River Thames, and we aim to provide a great service for all our customers.

We produce a customer charter every year, and we monitor and report on our performance every three months.

To help customers easily understand our lock-keeping service during 2013/14, we have displayed this information in an easy-to-understand graphic:

Annual reports for the non-tidal River Thames

Keeping boating customers informed about our performance and financial position:

Customer charter quarterly reports

2012/13

2011/12