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Guidance for people living near reservoirs

If you live near a reservoir, this guide is for you. Even though reservoir flooding is very rare you need to know what to do in case of an emergency.

Reservoir flooding could be very different from other forms of flooding. It could happen with little or no warning and you may need to evacuate immediately. Seeking refuge from floodwaters upstairs could be unsafe.

What to do in an emergency

Emergency services may tell you to evacuate by: 
  • knocking on your door;
  • using vehicle-mounted loudspeakers;
  • via local radio or television stations.
If you need to evacuate you should:
  • get family and pets together;
  • move away from the reservoir, keeping to higher ground;
  • avoid walking or driving through flood water;
  • listen to the advice of the emergency services.
If you have time to prepare for evacuation you should:
  • put small animals in pet carriers or a secure box;
  • ensure neighbours are aware of the emergency and check if they need help;
  • pack spare clothing, essential medicine and any special dietary foods required. Don’t forget baby care items if you have an infant;
  • take personal documents and valuables;
  • turn off gas, electricity and water supplies and lock your property when you leave;
  • keep listening to local radio for updates.

If you receive an evacuation card, complete it and follow the instructions given.

For more information about reservoirs, reservoir flooding and what to do in an emergency read the frequently asked questions.