Details of how to contact the Environment Agency.
Incident hotline
You should use the incident hotline to report an incident, such as pollution.
Telephone: 0800 807060 (Freephone, 24 hour service)
General enquiries
Telephone: 03708 506 506** (Mon-Fri, 8am - 6pm)
Telephone from outside the UK: 00 44 1709 389 201 (Mon-Fri, 8am - 6pm)
Minicom service: For the hard of hearing a minicom service is also available by calling 03702 422 549**
Floodline Type talk: our number is 0845 602 6340
Email: enquiries@environment-agency.gov.uk (do not use for reporting environmental incidents)
You can also use our enquiry form to request information.
Postal address:
National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY
Floodline
0845 988 1188 (24 hour service) or Type talk 0845 602 6340
Waste registration
Hazardous waste registration: 03708 502 858** (Mon-Fri, 9am - 5pm)
Agricultural waste registration: 0845 603 3113 (Mon-Fri, 8am - 6pm)
Register your boat
Read our boat registration information to find out how to register your boat.
River levels
We measure river and sea levels across England and Wales by collecting data from our monitoring stations along the rivers and the coast.
*Calls to 0870 numbers
Weekday Daytime calls to 0870 numbers cost 8p, plus up to 6p per minute from BT Weekend Unlimited. Mobile and other providers’ charges may vary.
**Calls to 03 numbers
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
