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Our customer charter

What standards have we set ourselves? What can you expect from us? And how can you get in touch with us?

We are the Environment Agency. It's our job to look after the environment and make it a better place - for you, and for future generations.

We deal with individual members of the public, community groups, industry, farmers, businesses of all sizes and the Government. Our aim is to live up to the highest possible standards in our dealings with all our customers.

Further information