Our role as an environmental regulator is to work with people and businesses and help them do the right thing for people and the environment. Where there’s a threat to the environment we can also use our enforcement powers. As an operator we work with communities, business and many others to manage flood and coastal erosion risks. We also work with communities to manage water resources including surface water, groundwater, reservoirs and the sea.
It’s also our job to be an independent adviser to local and central government. We often work with and provide information to businesses, communities and third sector partners. We offer a professional focused service to everyone we work with, whether we are providing information, processing a permit, working with communities or taking enforcement action.
We have set out a series of professional service statements that tell you how we want to work with you.
We aim to:
Get it right first time and on time - We will listen to you to understand what you want from our services. We aim to deliver a timely, high quality service.
Provide the right information - We want to give you the right information in a way that you can understand. We want to make our guidance clear and accessible.
Work professionally - Our staff will be professional at all times and will have the right skills and training to do their job well. When you meet our operational staff you will recognise them by their clothing and they all carry identification cards.
Have a good attitude - We will listen to your ideas and where we can, within the law, adapt our approach to meet your needs. We will help you comply with the requirements of regulation.
Get the right results - We will work efficiently to get the right results. We will talk to our customers to help us develop our advice and guidance. This will help us understand what you need so we can improve our services.
Standards, services and information
Look at our general standards and service levels:
And if you are one of the following customers we have specific information for you: